Please Please Please watch this video. I’ve lived in 2 different parts of the country, and this is a nationwide problem. As a locksmith for the past 13 years, now working in Austin TX, I can verify these stories are very real, and these companies advertise everywhere.
HERE’S THE TRUTH: There are national companies who hire people off the street to go around and unlock houses advertising themselves as “locksmiths.” The companies pay big money to have big ads in the phone book, Google searches, local phone numbers, “local” websites, and even FAKE addresses to appear to have an actual shop in YOUR town (Use Google street view to see if they exist)! They list themselves as lots of different names with different phone numbers, even fake addresses. “123 Locksmith” “ABC Locksmith” “24-Hour Locksmith” etc. When you call the number, it goes back to a call center in another part of the country. They advertise with cheap prices, but when the “locksmith” gets to your house, they charge anything they want since they’re working on all commission.
How can you avoid this happening to you?? There aren’t many ways you can open the phone book or google and tell who’s legit and who’s not without doing a lot of digging. Fact is, there are only a small handful of reputable locksmiths in any area. The best way to find a good locksmith is to ask or drive around.
Some good people to ask, if your friends don’t have any suggestions, are local hardware stores (whoever cuts keys will know because they send people away all the time to local locksmiths); the police; if you work in an office building, chances are the building engineer or maintenance man has a regular locksmith they use. Ask them who they recommend! Last but not least, keep an eye out as you drive around your town for lock shops. Go in and get a card, and ask them what services they provide, how much they charge, etc.
Next step is PUT THEIR NUMBER IN YOUR PHONE under “Locksmith” that way it’s easy to find, and you won’t have to remember their name. It’d be a good idea to put the name of the company somewhere in your phones contact info, though. I recommend adding 2 different companies, maybe labeling them “Locksmith1” and “Locksmith2.” If it’s midnight and you lock your keys in your car, I can promise you, no matter how legit a company is, they get busy, or even lazy, and can’t come out, so you need to have a backup. Sometimes they won’t even bother answering the phone even though they advertise “24-hours.”