Wise Words...
1. The Lord loves a workin man.2. Don't trust whitey.
3. See a doctor and get rid of it.
Pages
Following
The company I work for recently hired a guy, who, I guess, is pretty new to locksmithing. Today, he went out to a job to rekey 4 locks on a house.
For those who don’t know, that’s a 20-30 minute job, tops.
3 HOURS later, the customer is calling our dispatch office to complain, saying it’s ridiculous (because it was), and she’s very frustrated. My dispatcher asked me to go out and help him out.
STRIKE 1: Turns out, he’d taken half the patio door apart to get a lock out that he could have removed with ONE screw. But he didn’t bother calling anyone to find that out.
STRIKE 2: He kept trying to rekey it, and couldn’t figure it out! It’s really not that difficult to figure out, but once again, he didn’t bother calling anyone to get advice. I rekeyed it for him and reinstalled it on the door, along with all the other parts he’d taken off.
STRIKE 3: He had another cylinder fall apart while reinstalling it on the door, apparently because he tried to force it on the door. So I had to show him how to put it on the door gently.
All the locks were installed and rekeyed, so I thought it was safe to leave.
I drove 3 blocks down the road and stopped at a coffee shop I frequent. 10 minutes later, I get a phone call from dispatch saying that she’s calling back saying that her keys don’t work! I’m thinking it’s gotta be something simple, I watched them all function perfectly! So I volunteered to go take care of it since the other tech had already left. When I pulled up, the customer was standing in the front yard because she was locked out. She locked the doors, and went to leave. Luckily she tried her keys before she left only to find that they didn’t work.
STRIKE 4: I looked at her keys, tried them, and I could tell by looking at them that they were different than the ones I’d been handling earlier. I called the tech and told him he’d given the customer the WRONG keys. He said he was already 25 minutes away. So instead of having him come back, I just had him pull over, and read me the code stamped on the RIGHT key. I cut them 3 new keys, tried them out, and left. They were happy, FINALLY, and hopefully they use us again.
I guarantee next time they’ll request an experienced locksmith! She even asked me, “Why couldn’t they have just sent you?” How can I answer that? I tried to explain that we all run into things that we’ve never seen before, and he was just having a bad day. He really should have called someone after 15-30 minutes of no success. I guess she even told him that if he’d never worked on one, then please call someone else. But he didn’t. I would have been frustrated too, if I were her. She didn’t even LIVE there, it was a rental property of hers, so she was just sitting there waiting. Who would ever imagine you’d need to request an experience locksmith to rekey 4 locks?! Oh well, well all have bad days. I just hope he learned his lesson on this one.
1. The Lord loves a workin man.
